Frequently Asked Questions (FAQs)
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What payment methods do you accept?
We accept Cash on Delivery (COD) and online payments via UPI, debit/credit cards, and net banking. -
How long does shipping take?
Orders are processed within 1-2 business days, and delivery takes 3-5 business days. Delays may occur due to holidays, curfews, or unavoidable circumstances. -
Why is my Cash on Delivery (COD) order delayed?
COD orders require verification via call or WhatsApp before dispatch. This can add 1-2 extra days to delivery time. -
Do you offer returns?
Yes, we have a 5-day return policy. However, an unboxing video is mandatory for the return to be approved. -
How do I request a return?
Contact us at support@shopkaro.shop with your order details and an unboxing video. Once approved, we’ll arrange a pickup. -
When will I receive my refund?
Refunds are processed after product inspection and will reflect in your bank account within 7-15 working days. -
Can I exchange my order?
Yes, exchanges are allowed within 48 hours of delivery. An unboxing video is required, and a Rs. 150 shipping fee applies. -
How can I cancel my order?
Orders can be canceled within 24 hours or before dispatch. Once dispatched, cancellations are not allowed. -
What happens if I cancel orders frequently?
Frequent cancellations may result in permanent account blocking, and we may report your account to other online platforms. -
How can I contact customer support?
You can reach us via email at support@shopkaro.shop or WhatsApp at +91 9832154290 for any queries.